Shipping policy
At Thread Fresh Co. (TFC), many of our products are made to order. Each item is printed or prepared specifically for you once your order is placed. This helps reduce waste while maintaining consistent quality.
Please review the shipping information below before placing your order.
⬛ Processing Time
Orders are typically processed and printed within 2–5 business days.
Processing time does not include shipping transit time.
During peak seasons, promotions, or holidays, processing times may be slightly longer.
⬛ Shipping Time
Once your order has been fulfilled, typical shipping times are:
• United States: 3–7 business days
Shipping times are estimates and are not guaranteed.
⬛ Shipping Rates
Shipping costs are calculated at checkout based on:
• Your location
• The size of your order
Promotions or special offers may include free shipping on select products or orders.
⬛ Tracking Information
Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear in the carrier system.
⬛ Shipping Delays & Carrier Issues
TFC is not responsible for shipping delays caused by:
• Shipping carriers
• Weather conditions
• Customs delays
• Incorrect shipping information provided by the customer
If your package appears delayed or lost in transit, please contact us and we will assist with a carrier inquiry when possible.
⬛ Incorrect Address
Please ensure your shipping address is accurate at checkout.
TFC is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Replacement shipments may require an additional purchase.
⬛ Contact Us
If you have any shipping-related questions, please contact us through our contact page
Customer Support Hours:
Monday–Friday, 9am–5pm (Pacific Time)
⬛ Policy Agreement
By placing an order with Thread Fresh Co. (TFC), you acknowledge and agree to this Shipping Policy.